Blessing Adebayo

Virtual Assistant | Operations & Administrative Support | Project Coordination

Akure, NG.

About

Highly detail-oriented and proactive Virtual Assistant with a proven track record in administrative coordination, operational support, and project management. Leveraging expertise gained from the ALX Africa VA Programme and completing an MTech in Food Science and Technology by late 2024, I excel at managing competing priorities, optimizing processes, and ensuring seamless communication across diverse teams, ready to deliver high-impact results in a remote or hybrid environment.

Work

Family Poultry Business

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Administrative Support Specialist

Lagos, Nigeria

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Summary

Provided comprehensive administrative and operational support, managing financial records, optimizing supply chain communications, and enhancing order processing efficiency.

Highlights

Maintained meticulous structured inventory and sales records, precisely tracking orders, expenses, and customer transactions to ensure accurate financial reporting and audit readiness.

Streamlined supplier communications and order coordination processes, reducing procurement delays by 15% and establishing more predictable supply chains.

Reorganized order processing workflows, resulting in faster and more accurate customer service with reduced back-and-forth interactions.

ALX Africa

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Virtual Assistant

Remote, Remote, Nigeria

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Summary

Spearheaded administrative and operational support for ALX Africa, optimizing client communication and workflow management in a remote setting.

Highlights

Engineered and deployed a client inquiry tracking system, significantly reducing response delays and enhancing follow-up consistency for improved client satisfaction.

Implemented proactive calendar alerts and robust response protocols, preventing missed follow-ups and maintaining consistent, high-quality client communication.

Managed diverse scheduling, documentation, and daily correspondence across multiple workflows using Google Workspace and Trello, achieving consistent task completion and eliminating missed follow-ups.

CY Cakes & Decor

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Customer Service Representative

Ibadan, Oyo State, Nigeria

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Summary

Managed customer inquiries and coordinated order fulfillment, ensuring high client satisfaction and efficient service delivery during peak periods.

Highlights

Managed a high volume of customer inquiries, complaints, and order updates, consistently maintaining client satisfaction and transparency, even during peak operational periods.

Facilitated seamless coordination between customers and the production team, reducing fulfillment errors by 10% and ensuring timely, accurate order deliveries.

Implemented structured client record-keeping and communication logs, enhancing follow-up efficiency and overall customer relationship management.

Education

Federal University of Technology Akure

Akure, Ondo State, Nigeria
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MTech Food Science & Technology

Mercatura School of Technology

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Certificate Graphic Design

Kwara State University, Malete

Malete, Kwara State, Nigeria
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BTech Food Science & Technology

Languages

English

Certificates

Virtual Assistant Programme

ALX Africa

Skills

Administrative & Operational Support

Virtual Assistance, Administrative Support, Calendar Management, Email & Inbox Management, Data Entry & Record Keeping, Travel Planning & Research, Meeting Coordination, Supplier Coordination, Process Improvement, Customer Relations, Operations Management, Workflow Optimization.

Technical Proficiency

Google Workspace, Microsoft Office (Word, Excel), Trello, Notion, Asana, Gmail, Google Calendar, Zoom, Google Meet, Microsoft Outlook, Digital & E-commerce.

Project Coordination

Project Management, Event Planning, Data Organization, Research, Client Communication, Documentation.

Projects

Seoul, South Korea Travel Pack

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Summary

Produced a comprehensive travel brief for a client, detailing entry requirements, cultural etiquette, event schedules, day-by-day itinerary, and an itemized budget.

Client Travel Pack: AWS reinvent Conference

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Summary

Delivered a tailored travel brief for a client attending a 6-day international conference, adapting logistics, accommodation, and scheduling to specific client needs.

Fundraising Event Planning: Meeting Agenda

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Summary

Prepared and managed a structured 40-minute Zoom meeting agenda for a 5-department team, including timed items, assigned presenters, and action item tracking.

California Cities Research and Data Organisation

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Summary

Sourced and organized data on the 10 largest California cities from official websites into a clean spreadsheet with a supporting bar chart.